MEVA Assist Panel
The MEVA Assist Panel is an innovative feature designed to streamline internal communication and enhance the efficiency of handling customer queries. Within this panel, MEVA AI acts as a virtual assistant, providing colleagues with quick replies to common questions and offering guidance on more complex issues. By analyzing the context of the conversation and leveraging its extensive knowledge base, MEVA AI can suggest accurate and relevant responses, saving employees time and effort. This feature ensures that queries are addressed promptly, improving response times and maintaining high levels of customer satisfaction.
In addition to providing quick replies, the MEVA Assist Panel serves as a valuable resource for employees seeking assistance with challenging queries. MEVA AI offers step-by-step instructions, and suggests best practices based on previous interactions and data analysis. This support helps employees enhance their problem-solving skills and deliver more informed and effective solutions to customers. By integrating MEVA AI into the workflow, the MEVA Assist Panel not only boosts productivity but also fosters a more knowledgeable and capable workforce, ultimately leading to better customer service outcomes.
How To Get Help From MEVA Assist
To access MEVA Assist from the MEVA Panel,
Click on the magic button to open the MEVA/Seek Help Panel on the right.
By default, the MEVA tab is open.
Type your queries provided in the textbox below.
MEVA responds to the questions by getting data from it's knowledge base.
This way, MEVA Assit acts as the virtual assistant that helps employees to respond to customer queries with ease and accuracy.