Add Collaborator
The Collaborators section within the interaction center allows users to add any contact into the conversation thread, enhancing teamwork and problem-solving efficiency. Collaborators can be included from various preferred channel types. This flexibility ensures that the most relevant individuals can contribute to the conversation, regardless of their primary communication platform. By bringing together diverse expertise and perspectives, the Collaborators feature facilitates comprehensive and effective responses to customer queries, ultimately improving the overall service experience.
How To Add Collaboratror Into A Conversation Thread
To add a collaborator,
Select the Summary tab of the conversation.
In the Collaborators section, click on "Add Contributors" button. A modal appears in the middle of the screen.
Select the contact(s) that you want to add from the list provided.
Alternatively, you can search for the contact from the search box and then click on the "Submit" button.
You have now successfully added a collaborator to the conversation.