Requesting Assistance From An Employee
The Seek Help feature is designed to enhance collaboration and problem-solving within the communication interface. This feature allows users to add employees directly into a conversation thread to solicit their expertise and assistance. By easily incorporating colleagues from various departments or areas of expertise, the Seek Help feature ensures that complex queries are addressed more efficiently and accurately. This collaborative approach not only speeds up the resolution process but also leverages the collective knowledge of the team, ultimately leading to better customer service and more effective solutions.
How To Seek Help From An Employee Using Summary Tab
To add an employee,
Select the Summary tab of the conversation.
In the Seek Help section, click on Add Colleagues button. A window appears in the middle of the screen.
Select the employee(s) that you want to add from the list provided.
Alternatively, you can also search for the employee name from the search box and then click on Submit button.
The employees will be added in the Seek Help panel where you can seamlessly connect with your colleagues to address your queries.
This way you get assistance from your colleagues.
How To Add An Employee To Seek Help Panel
To add an employee/colleague to the Seek Help Panel,
Click on the magic button to open the MEVA/Seek Help panel.
Click on the icon next to the Seek Help tab in the panel.
A window appears in the middle of the screen where you can add employees.
Select the employee(s) that you want to add from the list provided.
Alternatively, you can also search for the employee name from the search box and then click on Submit button.
You have now successfully added your colleague to the panel where you can have a private discussion on the issue related to the customer.