FAQs
General FAQs
How can I add products of my hotel/resort?
Adding a product is very simple. Just go to the admin section and then select Products. Here, you can add your hotel's products. Please read the details here
How can I control access to my employees using the Ephanti CES application?
Ephanti provides utmost security to your data even within your organization. To see how we help you in restricting access, please read this. Also read Users and Roles for better understanding.
What if I forgot my password?
You can easily reset the password. Just click on "Forgot your Password" link. To know about change of password in detail, please click on the reset password link.
How to add employees of my hotel to the Ephanti CES application?
Employees are the back-bone of any hotel/resort. The manager/admin of the application can easily add employees. Just go to Master Data and select Employees. For detailed information, please click on the employee link for detailed information.
How to add an account?
An account record typically includes details such as the business name, address, phone number, and other contact information. To add an account, you have to go to master data and select "Accounts". Please click on the account link for detailed information.
Templates FAQs
How can I access and use email templates for guest communication?
Certainly, to access email templates, go to Plan from the sidebar and click on Templates. Read how to create an email template for better understanding.
Can I customize existing templates to align with our hotel's branding and messaging?
Yes, you can always edit existing templates according to your requirements.
What are the recommended practices for creating effective templates that engage guests?
Recommended practices for creating effective templates that engage guests include using personalized and compelling content, maintaining a consistent brand voice, and incorporating clear and concise messaging.
How do I include dynamic content in templates to personalize guest communications?
Use template literals feature that we have in Ephanti CES application to personalize guest communications.
Target Groups FAQs
What is the difference between dynamic and static target groups in guest segmentation?
Dynamic target groups in guest segmentation are automatically updated based on real-time data and criteria, while static target groups require manual management and do not change automatically.
How can I create a dynamic target group based on specific guest behaviors or preferences?
To create a dynamic target group based on specific guest behaviors or preferences, use the segmentation filter and it changes automatically.
Is it possible to manually add or remove guests from static target groups?
Yes, it is possible to manually add or remove guests from static target groups.
How do I ensure that target groups are up-to-date and accurately reflect guest characteristics?
Regularly review and update target groups based on guest data and behavior to maintain accuracy.
Campaigns FAQs
What are the key components of a successful broadcast campaign, and how can I create one?
The key components of a successful broadcast campaign in hospitality include defining clear objectives, segmenting your audience effectively, crafting compelling messages, choosing the right channels, and measuring results for optimization(simulate).
Can you explain the concept of guided campaigns and how they differ from broadcast campaigns?
Guided campaigns in hospitality are structured marketing initiatives that provide step-by-step guidance for creating and executing personalized guest communications, whereas broadcast campaigns are less structured initiatives aimed at reaching a wider audience with general messages.
Is there a way to track and measure the effectiveness of my campaigns and their impact on guest engagement and revenue?
Yes, you can always click on your campaigns and it will display the number of people reached, how many responded, etc.,
What is a pre-arrival campaign?
A pre-arrival campaign is a strategic marketing initiative implemented for a hospitality business before guests arrive. It aims to enhance the guest experience by providing relevant information, personalized offers, and engaging content leading up to their stay.
Why is a pre-arrival campaign important in the hospitality industry?
A pre-arrival campaign allows hotels and resorts to create a positive and memorable guest experience from the outset. It helps build anticipation, increases customer satisfaction, and fosters guest loyalty by addressing their needs and preferences even before they arrive.
How can hotels use pre-arrival campaigns to upsell services or amenities?
Hotels can strategically offer upgrades, spa packages, or dining options in pre-arrival communications. Add theses upsell in the Plan page of the campaign. This not only increases revenue but also enhances the guest experience by providing convenient options.