SMS Template
SMS stands as one of the oldest texting technologies still in use today. It has proven to be a dependable channel for various purposes, including:
Confirmatory Messages and Alerts: SMS has long been employed to reliably deliver confirmatory messages and alerts to customers. Whether it's a booking confirmation, a flight update, or a security notification, SMS ensures the information reaches the recipient promptly.
Customer Feedback: SMS is a valuable tool for gathering feedback from customers. Its simplicity and ease of use make it convenient for customers to respond, providing businesses with valuable insights to enhance their services.
Effortless Communication: Perhaps one of the most significant advantages of SMS is its simplicity. It offers a hassle-free and straightforward way for businesses to communicate with customers, fostering efficient and effective interactions.
How To Create SMS Templates
To create an SMS template, follow these simple steps:
Go to Plan -> Templates.
Click on the "+New" button.
Enter a relevant Title to the template(follow the title naming rules mentioned below the textbox).
The default channel displayed is WhatsApp.
Select "SMS" from the dropdown menu.
If desired, you can remove the default channel (WhatsApp) from the list.
You can now start creating the message by entering the details in the composer.
The preview of which can be seen as you are typing in the message.
Maximum character limit for an SMS is 160.
So, keep this in mind while you make a message body.
You can make use of template literals to embed some variables like First name, Last name...
Click on "Save" to save your template.
You have successfully created a "SMS template".
You can also modify/delete the template after it is created. Ephanti makes modifying and deleting templates very easy to manage.