End-chat

The End Chat feature interface allows users to gracefully conclude a conversation. This function ensures that the interaction is formally closed, signaling to both the system and the user that the current query or discussion has been resolved. Upon ending the chat, all conversation details, including the context and history, are saved for future reference in the summary, enabling a seamless experience if the conversation needs to be revisited.

The End Chat feature helps in maintaining organized communication logs and ensures that the conversation lifecycle is properly managed, contributing to more efficient and effective customer support operations.

As the name suggests, this node is used to detect the user's intention to end the conversation. This node is used when the user wants to end the conversation. MEVA recognizes the user's intention to exit the chat, and therefore, ends the session.

The End-of-chat node contains,

Prompt: Add a simple prompt to instruct MEVA to display it when the chat ends.

For example: Detect the intent of the user to end a chat.

        "You are an AI assistant designed to provide excellent customer
        service. When a customer indicates they want to end the interaction,
        acknowledge their request politely and offer any final assistance or
        information. Ensure the tone is friendly and professional."